Ordering conditions — Nordlandsmuseet
Guided tours, venue rentals and food reservations
Booking and confirmation
Bookings are made via the booking form at nordlandsmuseet . The booking is binding when written confirmation is received from Nordlandsmuseet .
Payment
The invoice will be sent after the event has been completed. Payment deadline is 14 days from the invoice date. In the event of late payment, the Nordlandsmuseet reserves the right to invoice late payment interest in accordance with the Late Payment Interest Act.
Cancellation or change of group tour
Changes in date or content must be reported in writing as soon as possible and no later than 3 days before the agreed date. Nordlandsmuseet will confirm whether the change can be implemented.
Cancellations must be made no later than 3 days before the agreed date. Cancellations made less than 3 days before will be charged 50 percent of the agreed price. Cancellations made within 24 hours or no-shows will be charged the full price.
Cancellation of meeting rooms and venue rentals
Cancellations must be made no later than 7 days before the agreed date. Cancellations between 7 and 3 days before will be charged 50 percent of the rental price. Cancellations later than 3 days before, or in case of no-show, will be charged the full rental price.
Cancellation or change of food order
Cancellations or changes in quantity for food orders must be made no later than 14 days before the agreed date, as raw materials are ordered in advance. Cancellations between 14 and 6 days will be invoiced 50%. Cancellations later than 5 days before will be invoiced the full price for the food order. Rental of meeting rooms follows separate terms.
General terms and conditions for rental of premises
Cleaning is included in the rental price. The tenant is responsible for leaving the premises in a tidy condition. Damage to the premises or equipment caused by the tenant will be invoiced separately.
Force majeure
Neither party is liable for failure to fulfill the agreement if this is due to circumstances beyond the parties' control, such as extreme weather, strikes, pandemics or fire. Both parties are obliged to notify the other party as soon as such circumstances arise.
Responsibility
Nordlandsmuseet is not responsible for damage to or loss of guests' personal belongings during their stay. Guests are advised to have their own travel and accident insurance.
Privacy
Personal information collected when ordering is only used to process the order and is kept in the accounting system for as long as necessary according to Norwegian law. See our privacy policy at nordlandsmuseet for more information.
Applicable law
These terms and conditions are subject to Norwegian law. Any disputes will be resolved amicably. If this is not successful, Bodø district court venue.
Events
Purchase and cancellation terms for our events
These terms and conditions apply to all pre-purchased tickets to our events at all Nordlandsmuseet facilities. By completing your purchase, you accept these terms and conditions.
No cancellation or refund
Binding purchase: All ticket purchases for our events are final and binding. The right of withdrawal law does not apply to cultural, entertainment and catering events.
No refunds: Tickets are not refundable in the event of cancellation, travel cancellation, personal illness or other unforeseen events on the customer's part.
Transfer or resell the ticket (Name change)
Flexible solution: If you are prevented from attending, you are free to give or sell your ticket to someone else.
Allergies and diets: For events with catering, notice of name changes, allergies or special diets must be sent to us no later than 3 days in advance , so that the kitchen can register this.
Resale law: Please note that under Norwegian law it is illegal to resell tickets at a higher price than what is stated on the ticket.
Cancellation or changes by the organizer
Refund in case of cancellation: If we have to cancel an event, you are entitled to a full refund of the ticket price.
Date change: If an event is moved to a new date, your ticket will be valid until the new date. If the new date does not suit you, you can request a refund within a given deadline that is stated in the notification.
Force Majeure
We are not financially responsible for cancellations or deficiencies due to events beyond our control (so-called Force Majeure).
This includes, but is not limited to, extreme weather conditions, natural disasters, strikes, war, government restrictions or other unforeseen events that make it impossible or unreasonable to carry out the event. In such cases, a refund will be considered based on the situation.
Photo: Karoline OA Pettersen
